Monday, 28 January 2013

Uniformly black

A few weeks ago I saw this link on Twitter. It's to an American site, so from my vantage point on the other side of the Atlantic perhaps I needn't worry too much, but one point leapt out at me - women should always wear make-up to interviews (for library jobs). Really?

I don't really do make-up very much. I do have some reasons for this, but I wonder whether it is something one should be expected to justify (so, having set them out, I have deleted them). Anyway, do women really look so awful in their natural unadorned state that they could be considered unemployable? (and, presumably, it is only women who are being expected to do this).

I haven't got anything against other people using make-up, of course: I just don't think it has anything to do with how they do their job, especially if their workplace is a library and not a night club. I think it's a personal choice and should be left to the individual. I don't think I'm particularly unobservant, but I would have to make an effort to recall which of my colleagues does or does not use it at work.

Another issue which raises its head occasionally is the wearing of uniforms. In libraries, there is no strong history of a particular uniform, so when it does arise it tends to meet quite a bit of opposition. It's something which gets mentioned when privatisation is in the air. Some councils have themselves tried to introduce it in line with uniforms worn by other council staff. (How glad I am that Cardiff did not ever suggest doing this when I worked for them. Their leisure services uniform was bright green and bright red, and being short I would have looked truly ridiculous in that - like one of Santa's elves). Reasons given are usually to do with making staff recognisable as such, promoting the council's "brand", possibly making staff look smart - although a dress code achieves that, and uniforms provided are sometimes made of cheap material which doesn't look great. Interestingly, some of the library assistants at my branch library were in favour of a uniform, to protect their own clothes. Libraries tend not to have many staff and the public usually seem to be work out who they are, however, and name badges are another option to help with identification.

Once you start thinking about the practicalities, it's difficult to see it working well. Some authorities have toyed with an all-year-round uniform (so how does that work in a heatwave or a cold spell? My school tried this, and came unstuck in the first year of the experiment, due to a hot summer). Library work is less physical than it used to be, but there's still quite a lot of carrying things and moving stuff involved, so sometimes you need loose and not too special clothing; at other times you might need something smarter when speaking to groups. Overalls do sometimes get used (and that's not a bad solution - an overall which protects your clothing could also be in the employer's colours, without too much extra expense).

Given that there is no real history of librarians in uniform, what colour is best? If you have access to it, this article suggests that red is a good choice in academic libraries (although perhaps not for us here in Cardiff, where the Principality Building Society with its Emanuel-designed red uniform is based); more usually it seems that many places which go along this route go for black, either an actual uniform or an expectation that staff will wear (and pay for) black clothes.

Black has seeped into many organisations lately. I wear a lot of it myself, but I'm beginning to feel it needs always to have something else with it, to avoid making myself looking as if I am in any one of a number of possible uniforms. Whereas once it was the preserve of priests, lawyers and undertakers, it is now everywhere: restaurant and bar staff, hairdressers, bouncers and security guards, you name it, the staff are in black. Welsh male voice choirs all regularly appear in black shirts these days, looking like massed gangsters or fascists. A lot of elderly people really do not like this much. "Everybody going around looking like mutes at a funeral" was how one lady put it to me. To the older generation, black was exclusively for funerals and mourning, unless you were the glamorous sort and had an Audrey Hepburn LBD for cocktail parties. Either way, not for everyday use (and, not all that suitable for public library staff - unless in mourning for what is being done to their profession in the name of "localism" and the "Big Society").

In spite of all the arguments which could be put forward in favour, I'm still against the idea of library uniforms. I suspect the wish to introduce it has more to do with wanting to see servants looking like servants, and with suppressing individuality, than anything else. If anyone tries to impose a "make-up and black clothes" rule on me, I shall reinvent myself as a Goth.




Wednesday, 2 January 2013

Reading aloud, one year on

Last year, I happily described how I read aloud to my child every night, in spite of the adverse comments of some other parents (and one relative-who-shall-be-nameless). The main advantages, as I see them, I mentioned here last year: time together, a chance to introduce some books which children might not think of trying for themselves, an opportunity to challenge your child a bit in terms of language, and so on. It's also a chance to move on from some favourites which (for the parent, at least) can begin to lose their appeal after much repetition. Nothing against re-reading favourites, of course, but that's something children can do by themselves when the book is already familiar.

It is with some trepidation that I return to this subject, as soon after blogging about it last year life intervened in that unpleasant way it sometimes does. A persistent chest infection and cough first reduced my reading aloud to a pitiful croak followed by bursts of coughing, and then led to abandoning the whole enterprise, much to my distress. It has taken me a long time to get back to something approaching normality, and by that time I was meeting quite a bit of resistance to the idea of starting again. It is harder to go back to the habit after such a long break: but after some negotiation with my son we are, I hope, back on track with a new book, chosen by me but with, so far, his approval. It's a book I had read to me as a child, so we are back in the dangerous territory of living in the past, and furthermore it is one of the many books which cause my husband to look gloomy and say that he "tried" to read it once. I won't reveal what it is until it is either abandoned or successfully completed, and then we'll see whether everyone else thinks it is suitable for an eleven-year-old or not! It's in English, and it's a bit dated (OK, I admit it), but I've never been one of those who thought that children should only be exposed to literature with a contemporary or familiar setting: meeting the unfamiliar in books is one way in which your horizons are expanded, after all. (In my public library days there were often heated discussions among my colleagues about this very subject, regarding the selection of children's literature for the libraries. I'm in favour of having a wide range, and that would include some unfashionable titles as well as the latest. The good ones survive the test of time, and the bad ones mainly don't, unless they just happen to be still lying round your house!)

Watch this space for how I get on with reintroducing reading aloud after a ten-month break, and what, if anything, we get out of the mystery book!



Thursday, 6 December 2012

Great expectations, or, students and their reading lists

In these days of emphasis on the student experience and taking into account feedback from various surveys (the NSS is particularly important, but there are also other internal surveys), one area of dissatisfaction with academic libraries is regularly highlighted. "There are not enough books in the library", "I can never get hold of the books I need", or even "There are no books in the library". (Obviously the last comment is not exactly true, but it's what the student felt!)

The situation is mutually frustrating for students and for library staff. Managing expectation is something we haven't yet learned to do, and perhaps we should be thinking about how to do this (rather than raising unrealistic hopes).

I really like this page from Sussex University Library on its purchasing policy. It is intended for its academic staff, and gently asks lecturers to remind their students that there will not, despite their expectations, be a copy of every item on the reading list for every student. There certainly isn't the budget for it (despite the hike in tuition fees), and anyway the whole point of a library is that it is a shared resource. Sussex also suggests to lecturers that they tell students at an early stage to plan ahead. This is, of course, easier said than done, and it depends on the nature of the course and how it is being taught, but it is always going to be the case that leaving things until the last minute might mean that you cannot get hold of a book or resource in time.

The other reason I like Sussex's page is how reassuring it is for me! It is not only the students in my little neck of the woods who come to university expecting more of a 1:1 ratio of student to book (which they may very well have had at school, of course); and the ratio set out by Sussex is quite a bit less generous than I and my predecessors have tried to be in our own subject area. Where I have bought twelve copies of a book, I have had protests that "there are forty-seven students doing this module". Cue, mutual incomprehension! (That's a ratio of 1:4!) I have hunted round the web and asked on Twitter for other institutions' policies (admittedly not a very scientific way of finding out), and while there is some variation the most generous ratio I have found is 1 book per 10 students (more often it is 1:20).

Where I come more unstuck than some of my colleagues who look after more scientific subjects is that a huge amount of important Welsh material is out of print. "But you can copy it!" comes the cry. Yes, you can copy if it IF you have permission to do so - by no means a foregone conclusion - but there are still limits on the number of copies you may make (definitely not forty-seven!) If the publisher realises that there may be a demand for an item, they might say that they are considering reprinting it - in which case they will not give permission (but the reprint may be years coming). Some academic texts are becoming available electronically (on a rather haphazard basis), and some older material (by which I mean out of copyright) is also available electronically, but in between lies the whole vast expanse of literature of the twentieth century, much of it out of print and unobtainable and mainly subject to copyright restrictions. While it is frustrating for me to see titles which are so hard to come by appearing on reading lists (and knowing that I am the one who is deemed to have fallen short by not finding enough of them available second-hand), you cannot simply expect academic choice to be restricted to material which is readily available. If you are teaching late twentieth century Welsh literature, you will want your course to include the study of the most important texts, regardless of whether someone has considered them commercially viable.

There are some glimmers of hope: various informal suggestions have been made as to how to address the situation, and there has been the subsidised "Library of Wales" series which reprints English-language titles which are hard to find. Just recently, Wiliam Owen Roberts' "Y pla", a post-modernist novel first published in 1987 and much beloved of academics, has been reprinted in Welsh for the first time. It has in the intervening twenty-five years appeared in several other languages and sold particularly well in German, but in its own country it has been unobtainable (it was already out of print when I studied it at university fifteen years ago). Our perceived lack of copies has been the subject of many complaints over the years (it appears on reading lists roughly once every two or three years) - and yet, we do have fifteen, which really ought to have been enough!

The particular problems posed by the Welsh publishing scene in the context of an academic library are difficult, but there are other subjects too in which material is hard to obtain (particularly in the humanities).

We can't expect our students to understand the intricacies of copyright, the economics of publishing in a minority language, or dwindling library budgets, and our current emphasis on individual satisfaction doesn't really do much to encourage anyone to see the wood rather than the trees, as it were. I would love to know what to do about those high expectations, though! It feels as if we have led people to expect too much, and there is inevitable disappointment.

Monday, 19 November 2012

The back room and the back office

We are hearing a lot these days about the "back office". Everywhere you look, "efficiencies" are being achieved by slimming down the functions of the back office - that is, that part of an organisation which does not deal directly (face-to-face) with customers and clients, or taxpayers. (I was amused, when looking at a few websites as background for this post, to find that I couldn't view some of them in my local library as they don't make it through the local government firewall. The blocking is a bit arbitrary though: the most well-known - or notorious, depending on your point of view - UK-based outsourcing firms are not blocked).

"An alternative to hiring locally" is how one company advertises itself. Pause to consider that for a moment, and wonder just how any politician could ever recommend such a thing to his/her constituents. Pay, possibly with public money, to send work somewhere else, into someone else's economy (India, in the case of that company)? Bring this down to local level, and you are actually talking about the employment prospects of people you may know (and who have a vote) - and you are talking about impoverishing your own neighbourhood, as people without jobs cannot support local businesses, and some of them will need help in the form of benefits paid by taxing those who remain in employment. In Wales, this point appears to be at least partly understood and acted upon in the awarding of government contracts: it remains to be seen whether this idea will flourish.

I have worked in both the iniquitous "back office" and in the more immediately public parts of libraries. (I'm trying to avoid using the term "front line" here - it seems antagonistic and not an expression we should be using in terms of our relationship with the public - but I'm afraid that it's a very common term in this context!) I know that I depend on things happening successfully behind the scenes to make the "public" part of my job work well, and it is sad to see that the back office is seen as an inefficient encumbrance merely because it is hidden from view. (Is that the problem? Perhaps people don't really believe in the value of things they can't see happening?)

Capita is one of several well-known firms who offer not only to achieve efficiency in this area, but also, note, to "improve the end user experience" by doing so. The implication is that the users will be better off without your own in-house way of doing things (and your expensive staff with their long-standing employment rights). This is not very pleasant for a cataloguer to read, but if you're not one you might very well think that's fine. In which case, why stop there? Information Literacy in academic libraries might be a good candidate for outsourcing, when you consider it. Qualified teachers working for an agency (which could be one of the same well-known outsourcing firms) could do the work with more consistency across subjects than subject librarians, and less duplication of effort. (I'm not particularly advocating it myself, just playing devil's advocate and idly wondering whether the reaction to outsourcing might be rather different if it affected people in a more visible role).

The High Visibility Cataloguing blog is one step towards improving the general awareness of what cataloguers do in that mysterious and much-maligned "back office", encouraging cataloguers to emerge and engage, where possible, with the wider library community and beyond.

All larger workplaces have an element of hidden or "invisible" support. There used generally to be far more of these roles: those who have been around for a while will remember that at one time typing was confined to those who had qualifications in it. The back office has been shrinking for a long time. And the back room? A different thing entirely! Possibly not shrinking, but definitely has fewer cataloguers!

Friday, 9 November 2012

The Rule of Three

"The Rule of Three" - I love the name, it sounds like a Sherlock Holmes story! Nothing so exciting, of course: it is the name commonly given to a cataloguing rule from the Anglo-American Cataloging Rules, and it's been there since the 1970s. (Wikipedia seems to think differently. "Inherently funnier, more satisfying"? hmmm). As AACR2 is on its way out, so too is this cast-iron rule, and it can't be allowed to pass without comment.

Here it is :

21.6C2
If responsibility is shared among more than three persons or corporate bodies and principal responsibility is not attributed to any one, two, or three, enter under title. Make an added entry under the heading for the first person or corporate body named.
[from AACR2, 1988, but the rule predates this edition].

RDA, the new code which is due to replace AACR2,  takes quite a different view, abolishing the idea of a "main entry", allowing all the authors to appear in their own right in the catalogue, and leaving far more policies up to "cataloguer's judgment".

What was the reason for the Rule of Three? It always seemed a bit mean to cut the authors off arbitrarily. A book with one, two, or three authors would include an entry in the catalogue for all three authors: more than that, and they were abruptly relegated to an added entry for the first author, and not even a whisper of a mention for the others. The trouble with it, at least for academic libraries, was trying to stick to the rule in the face of upset authors (often members of the academic staff known to the librarians) who didn't take kindly to being airbrushed from the catalogue.

Cataloguing rules seem to be a mystery to non-cataloguing librarians, who probably think that the cataloguers in their institutions make all these things up as they go along. We have had librarians of long standing (caught between intransigent cataloguers and miffed authors) insisting to us that they have never heard of this rule. Making things up might have been possible when each catalogue was a separate being in its own institution, but these days everything is visible on the web and many records are shared. This saves a lot of time and money and avoids the waste of duplication. It also means you need the rules even more - all that saving of time and avoiding of duplication goes down the drain if you are then constantly altering policies to suit local needs or tinkering with individual records on a random basis (i.e. when someone complains).

Like many rules, it dated from the days of the card catalogue, and it was probably partly designed to reduce the typing and filing of catalogue cards. Three was as good a cut-off point as any. Technology moved on long ago, and the idea of the "main entry" is no longer so important in the catalogue (it's still useful for allocating suffixes to classmarks for shelving purposes). While there is some additional work involved in including all the authors of a multi-author work, it is not the laborious drawer-filling process it would have been in terms of extra cards. There was a bit more to it than that, though: AACR2's definition of a personal author is "the person chiefly responsible for the creation of the intellectual or artistic content of a work" (21.1A1), and once you get beyond three authors you might well wonder whether you can say this of all of them. The "main entry" concept is also still as relevant as ever in bibliographic citation, which can these days be derived directly from the catalogue.

I think I can safely say that of all cataloguing rules the Rule of Three has probably been the cause of most complaints over the years, at least in the academic libraries I have worked in. Heddwch i'w llwch, as we say in Wales.

Monday, 1 October 2012

You can't have it in Welsh because ...

1. It would cost thousands of pounds

2. It would confuse people

3. It would make people have accidents

4. Of course we all want it to be in Welsh but at times like these we have to tighten our belts, it's a luxury we can't afford, we could be spending the money on children in hospital, people will have to go without their operations if you have it in Welsh ... [&c. &c. ad infinitum - increasingly frantic variations on 1.]

5.  It isn't compatible with the software

6.  But everyone speaks English anyway

7.  It's too much work to have it in Welsh, so if it has to be in Welsh as well you can't have it at all

8.  It can't be translated because it is a brand name

9.  The Welsh version is a work in progress

10. "You can never have it in Welsh because you have an insatiable appetite; if you have it in Welsh you will never be satisfied, you will want more and more!" - or words to that effect; paraphrasing the late Lord Tonypandy


Have I missed any?

Friday, 14 September 2012

As easy as ABC

At one time, alphabetical order was something we were all used to using. When I was at primary school, we even lined up in the yard in alphabetical order of surname (an early lesson for me in alphabetical discrimination!) At secondary school we sat in that order in class: the friends I still have from school days mainly had surnames beginning with "P".  If you wanted somebody's phone number, you went to the phone book, which in those simple nationalised days contained most people's numbers in one sequence, and you used your knowledge of the alphabet to find the right page. You were used to the idea that a page headed Allen-Atkins would include names such as Andrews and Ash. (All right, some people didn't get it even then, but it worked pretty well).

Times have changed. The phone book which popped through our door last week is a shadow of its former self. (It's still in alphabetical order, but it's not so useful now that so many people are not in it!)

Students give the impression that they are not used to alphabetical order, but as a parent I know that children do still get taught the alphabet. Younger children's classrooms still have colourful letters with pictures of things beginning with the appropriate letter round the walls in alphabetical order, just as we had. (You can even practise getting the order right here !) Perhaps it is more that students have already forgotten something they used to know, because it is no longer needed to the same extent in daily life.

The library catalogue is now in its death throes, with the new discovery platforms jettisoning the idea of linear lists arranged by alphabetical order. Internet searching has given us so many more ways of finding what we are looking for. We can't get rid of the concept that easily, though. Our books are classified using LC, which is based on the alphabet. P is a section, PR is another section, PS is another one again, and that is the order in which those sections are shelved. That second letter seems to cause a lot of confusion. Use the index to any book, and you are back with the same "phone book" principle. In an e-book you may be able to search for the term you want and find information without it, but the physical object still requires you to be able to use one.

Print periodicals, the actual hard copy physical objects (of which we still do have many, especially in humanities subjects) have to be arranged on the shelf, and traditionally that is in alphabetical order. Very often I have found people looking bewildered and saying things like "it's complete chaos", "it's not in any order" and even "why aren't they in alphabetical order?" They are, of course, in alphabetical order, but this sequence includes a further element, a large number of Welsh language titles, which throws people. "W" and "Y" are vowels, but they look strange to the uninitiated (which might include casual shelvers).

Then there is that nasty habit they have of changing their titles. Keep them together on the shelf in one sequence, say the academics - it's the same thing, it may have changed its title but everyone in the academic community knows it is the same thing. Well, fine on the shelves in your own study, perhaps, but if you try this in a large library it will soon come undone - every student and shelver would also have to be able to recognise it, and the only way round that is to complicate your acquisition process and add a whole lot of extra manual labelling (and it probably wouldn't work even then). (There's one glorious exception to this - Cambridge Medieval Celtic Studies became Cambrian Medieval Celtic Studies when its editorial team moved from Cambridge to Aberystwyth, apparently with a view to keeping it together on the shelf. Strictly speaking, the new title should come before the older one, but it really is close enough to work!)

Finally, there's that old problem of recognising that signage tends to refer to either end of the sequence but not to everything in between. In the card catalogue days, this meant knowing that a drawer which was labelled A-C would include B even if it didn't say so. Our end-of-shelf signs do much the same at the moment. I am toying with the idea of having a full shelf list at the ends of the shelves instead, for more clarity (in alphabetical order, of course!)